CattleCraft receives a high volume of customer queries daily, ranging from product inquiries to technical questions about cattle breeding. They use Deskhero's ticket management system to handle these queries efficiently. Deskhero's AI capabilities suggest replies based on OpenAI Embeddings from previous tickets, reducing response time and improving the quality of customer service.
The company maintains a comprehensive knowledge base, including policies, manuals, and presentations. Deskhero's AI capabilities enhance the search results within this knowledge base by using OpenAI Embeddings from these uploaded files. This feature allows CattleCraft to quickly find relevant content, aiding in customer support and internal decision-making processes.
CattleCraft's website is a rich source of information, regularly updated with industry news, cattle breeding techniques, and product updates. Deskhero's website scraping feature ensures that this information is incorporated into the knowledge base. The AI capabilities then use this data to enhance search results and suggested replies, keeping the customer service team up-to-date with the latest information.
Deskhero's custom fields and user groups features allow CattleCraft to adapt the platform to their unique needs. They can create custom fields for specific cattle breeds or diseases, and user groups for different teams or roles within the company. This customization enhances the efficiency and relevance of the AI capabilities.
CattleCraft uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage Deskhero's advanced AI capabilities across their entire operation, enhancing efficiency and customer satisfaction.
How does Deskhero's AI enhance customer service?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to suggest replies to customer queries. This reduces response time and improves the quality of responses.
How does Deskhero keep the knowledge base updated with the latest information?
Deskhero uses a website scraping feature to automatically update the knowledge base with new information from your website. The AI capabilities then use this data to enhance search results and suggested replies.
Can Deskhero be adapted to fit specific needs?
Yes, Deskhero offers custom fields and user groups features that allow you to adapt the platform to your unique needs. These customizations enhance the efficiency and relevance of the AI capabilities.
* This article provides an example of how a fictive company in the Cattle Breeding industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.