Bovine Bliss has a vast customer base, with queries ranging from cattle health, breeding techniques, to product inquiries. The company uses Deskhero's ticket management feature to efficiently categorize and respond to these queries. The advanced AI capabilities of Deskhero use OpenAI Embeddings from previous tickets to suggest replies, significantly reducing response time and improving customer satisfaction.
The company also maintains an extensive knowledge base, including articles, manuals, and presentations. Deskhero's AI capabilities enhance the search results within this knowledge base by using OpenAI Embeddings from uploaded files. This feature enables Bovine Bliss to quickly find relevant content, aiding in both internal operations and customer support.
Bovine Bliss frequently updates its website with new information about cattle breeding techniques, industry news, and product updates. Deskhero's website scraping feature keeps the knowledge base updated with this new information. The AI capabilities then use this data to improve search results and suggested replies.
Deskhero's custom fields and user groups features allow Bovine Bliss to tailor the platform to their specific needs. They can create custom fields for specific cattle breeds or diseases, and user groups for different departments or roles within the company. This customization enhances the efficiency and relevance of the AI capabilities.
Finally, Bovine Bliss uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to leverage the advanced AI capabilities of Deskhero across their entire operation, further enhancing efficiency and customer satisfaction.
How does Deskhero's AI improve customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to suggest replies to customer queries. This reduces response time and improves the relevance and accuracy of responses.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to automatically update the knowledge base with new information from your website. The AI capabilities then use this data to improve search results and suggested replies.
Can Deskhero be customized to fit specific needs?
Yes, Deskhero offers custom fields and user groups features that allow you to tailor the platform to your specific needs. These customizations enhance the efficiency and relevance of the AI capabilities.
* This article provides an example of how a fictive company in the Cattle Breeding industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
