Ranchero Tech deals with a wide array of customer queries daily, from cattle health to breeding techniques, and product inquiries. They use Deskhero's ticket management feature to efficiently handle these queries. Deskhero's AI capabilities use OpenAI Embeddings from previous tickets to suggest replies, significantly reducing response time and enhancing customer satisfaction.
The company maintains a vast knowledge base, including articles, manuals, and presentations. Deskhero's AI capabilities enhance the search results within this knowledge base by using OpenAI Embeddings from these uploaded files. This feature enables Ranchero Tech to quickly find relevant content, aiding in both customer support and internal operations.
Ranchero Tech's website is a hub of information, frequently updated with new cattle breeding techniques, industry news, and product updates. Deskhero's website scraping feature keeps the knowledge base updated with this new information. The AI capabilities then use this data to improve search results and suggested replies, ensuring the customer service team is always informed with the latest information.
Deskhero's custom fields and user groups features allow Ranchero Tech to customize the platform to their specific needs. They can create custom fields for specific cattle breeds or diseases, and user groups for different departments or roles within the company. This customization enhances the efficiency and relevance of the AI capabilities.
Finally, Ranchero Tech uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to leverage the advanced AI capabilities of Deskhero across their entire operation, further enhancing efficiency and customer satisfaction.
How does Deskhero's AI improve customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to suggest replies to customer queries. This reduces response time and enhances the relevance and accuracy of responses.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to automatically update the knowledge base with new information from your website. The AI capabilities then use this data to improve search results and suggested replies.
Can Deskhero be customized to fit specific needs?
Yes, Deskhero offers custom fields and user groups features that allow you to tailor the platform to your specific needs. These customizations enhance the efficiency and relevance of the AI capabilities.
* This article provides an example of how a fictive company in the Cattle Breeding industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
