AeroLux Charter Services receives a myriad of customer inquiries daily. To manage these effectively, they turned to Deskhero. The platform's advanced AI capabilities have revolutionized their helpdesk operations.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This feature has significantly improved AeroLux's response times, leading to higher customer satisfaction.
The AI's ability to enhance search results has also been a game-changer for AeroLux. Now, when a customer support representative searches for information, the AI provides the most relevant results. This has reduced the time spent searching for information and increased the efficiency of the support team.
Furthermore, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This has allowed AeroLux to build a comprehensive knowledge base, improving the support team's efficiency and empowering customers to find answers to their questions independently.
Overall, Deskhero's advanced AI capabilities have optimized AeroLux Charter Services' helpdesk operations by improving response times, enhancing search results, and building a comprehensive knowledge base.
How has Deskhero's AI capabilities improved AeroLux's response times?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies, significantly reducing the time taken to respond to customer inquiries.
How has Deskhero's AI enhanced AeroLux's search results?
When a customer support representative searches for information, Deskhero's AI uses the embeddings to provide the most relevant results. This has reduced the time spent searching for information.
How has Deskhero's AI helped in building AeroLux's knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This has allowed AeroLux to build a comprehensive knowledge base, improving the support team's efficiency and empowering customers to find answers independently.
* This article provides an example of how a fictive company in the Charter flights industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
