JetStream Private Flights prides itself on providing superior customer service. To maintain this standard, they needed a robust customer support platform. Deskhero, with its advanced AI capabilities, was the perfect fit.
Deskhero's AI utilizes OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has enabled JetStream's customer support team to provide quick and accurate responses, enhancing the overall customer experience.
Moreover, the AI's ability to enhance search results has been a game-changer for JetStream. Now, when a customer support representative searches for information, the AI provides the most relevant results, reducing the time spent searching for information and increasing the efficiency of the support team.
Deskhero's AI also generates knowledge base articles from Word, PowerPoint, and PDF files. This feature has allowed JetStream to build a comprehensive knowledge base, which has not only improved the support team's efficiency but also empowered customers to find answers to their questions independently.
Overall, Deskhero's advanced AI capabilities have greatly enhanced JetStream Private Flights' customer experience by providing quick and accurate responses, reducing the time spent searching for information, and empowering customers to find answers independently.
How has Deskhero's AI capabilities enhanced JetStream's customer experience?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies, providing quick and accurate responses. It also enhances search results and generates knowledge base articles, reducing the time spent searching for information and empowering customers to find answers independently.
How does Deskhero's AI improve the efficiency of JetStream's support team?
The AI enhances search results, reducing the time spent searching for information. It also generates knowledge base articles, allowing the support team to quickly find and provide the required information.
How does Deskhero's AI empower JetStream's customers?
Deskhero's AI generates knowledge base articles from various file types, allowing JetStream to build a comprehensive knowledge base. This empowers customers to find answers to their questions independently.
* This article provides an example of how a fictive company in the Charter flights industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
