SkyHigh Charters receives a high volume of customer inquiries daily, ranging from booking inquiries to specific flight details. Using Deskhero's ticket management system, they were able to organize these inquiries efficiently. However, the real game-changer was the integration of Deskhero's advanced AI capabilities.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature has allowed SkyHigh Charters to find relevant content quickly and generate suggested replies, thereby reducing response times.
Additionally, Deskhero's AI capabilities have enhanced SkyHigh's search results. Now, when a customer support representative searches for information, the AI uses the embeddings to provide the most relevant results. This feature has significantly reduced the time spent searching for information and has increased the efficiency of the support team.
Furthermore, the AI's ability to generate knowledge base articles from Word, PowerPoint, and PDF files has allowed SkyHigh to build a comprehensive knowledge base. This has not only improved the support team's efficiency but also empowered customers to find answers to their questions independently.
Overall, Deskhero's advanced AI capabilities have streamlined SkyHigh Charters' customer support operations, resulting in improved customer satisfaction and increased operational efficiency.
How has Deskhero's AI capabilities improved SkyHigh's response times?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content and generate suggested replies. This has significantly reduced the time taken to respond to customer inquiries.
How has Deskhero's AI enhanced SkyHigh's search results?
When a customer support representative searches for information, Deskhero's AI uses the embeddings to provide the most relevant results. This has reduced the time spent searching for information.
How has Deskhero's AI helped in building SkyHigh's knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This has allowed SkyHigh to build a comprehensive knowledge base, improving the support team's efficiency and empowering customers to find answers independently.
* This article provides an example of how a fictive company in the Charter flights industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.