CoinCraft receives numerous queries daily about their coin pressing services, processes, and products. The volume of these queries was overwhelming their customer support team. They needed a solution that could manage these queries efficiently and provide quick, accurate responses.
Deskhero's ticket management system and advanced AI capabilities provided the perfect solution. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
The AI's ability to learn from past interactions and data has made it an invaluable tool for CoinCraft. It not only provides quick responses but also ensures that the responses are accurate and relevant. This has greatly reduced the workload on their customer support team and improved customer satisfaction.
Furthermore, the AI's ability to enhance search results has made it easier for customers to find the information they need on their own. This has further reduced the number of queries that need to be handled by the customer support team.
Overall, Deskhero's advanced AI capabilities have transformed CoinCraft's customer support services, making them more efficient and effective.
How has Deskhero improved CoinCraft's response time?
Deskhero's AI capabilities generate suggested replies based on past interactions and data. This allows for quick, accurate responses, significantly improving CoinCraft's response time.
How does Deskhero's AI learn from past interactions?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to learn and generate relevant content.
How has Deskhero improved customer self-service at CoinCraft?
Deskhero's AI enhances search results, making it easier for customers to find the information they need on their own. This improves the effectiveness of customer self-service.
* This article provides an example of how a fictive company in the Coin pressing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.