PressPenny has an extensive knowledge base that includes information about their coin pressing services, processes, and products. However, managing this knowledge base and ensuring that it is easily accessible to customers was a challenge.
Deskhero's advanced AI capabilities provided the perfect solution. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to enhance search results.
The AI's ability to learn from past interactions and data has made it an invaluable tool for PressPenny. It not only improves the search results but also generates suggested replies based on the knowledge base. This has made the knowledge base more useful and accessible to customers.
Furthermore, the AI's ability to generate knowledge base articles from Word, PowerPoint, PDF files has made it easier for PressPenny to update and expand their knowledge base. This has improved the quality and comprehensiveness of their knowledge base.
Overall, Deskhero's advanced AI capabilities have transformed PressPenny's knowledge base management, making it more efficient and effective.
How has Deskhero improved the accessibility of PressPenny's knowledge base?
Deskhero's AI enhances search results and generates suggested replies based on the knowledge base. This makes the knowledge base more accessible and useful to customers.
How does Deskhero's AI generate knowledge base articles?
The AI can generate knowledge base articles from Word, PowerPoint, PDF files. This makes it easier to update and expand the knowledge base.
How has Deskhero improved the quality of PressPenny's knowledge base?
Deskhero's AI improves search results and generates suggested replies based on the knowledge base. Furthermore, it can generate knowledge base articles from various file types. This improves the quality and comprehensiveness of the knowledge base.
* This article provides an example of how a fictive company in the Coin pressing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
