MintMark receives numerous helpdesk requests daily about their coin pressing services, processes, and products. Managing these requests and providing quick, accurate responses was a challenge.
Deskhero's ticket management system and advanced AI capabilities provided the perfect solution. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
The AI's ability to learn from past interactions and data has made it an invaluable tool for MintMark. It not only provides quick responses but also ensures that the responses are accurate and relevant. This has greatly improved the efficiency and effectiveness of their helpdesk services.
Furthermore, the AI's ability to enhance search results has made it easier for customers to find the information they need on their own. This has reduced the number of helpdesk requests that need to be handled by the team.
Overall, Deskhero's advanced AI capabilities have transformed MintMark's helpdesk services, making them more efficient and effective.
How has Deskhero improved MintMark's helpdesk services?
Deskhero's AI capabilities generate suggested replies based on past interactions and data. This allows for quick, accurate responses, significantly improving the efficiency and effectiveness of MintMark's helpdesk services.
How does Deskhero's AI learn from past interactions?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to learn and generate relevant content.
How has Deskhero reduced the number of helpdesk requests at MintMark?
Deskhero's AI enhances search results, making it easier for customers to find the information they need on their own. This reduces the number of helpdesk requests that need to be handled by the team.
* This article provides an example of how a fictive company in the Coin pressing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.