RollingRidge was facing challenges in managing their customer support tickets. They decided to implement Deskhero to leverage its advanced AI capabilities for ticket management.
The AI capabilities of Deskhero leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and other data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies. This significantly reduced the time taken to respond to customer queries and improved the overall efficiency of the customer support team.
Deskhero's kanban board also proved to be a game-changer for RollingRidge. The board, enhanced by the AI capabilities, made it easier for the support team to manage and track the progress of tickets. This led to a further reduction in response times.
Furthermore, RollingRidge utilized Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allowed them to manage customer support tickets without disrupting their current workflows.
Overall, Deskhero's advanced AI capabilities helped RollingRidge to enhance their customer support processes and improve their response times. The company was able to provide better support to their customers, leading to increased customer satisfaction.
How did Deskhero's AI capabilities improve RollingRidge's response times?
Deskhero's AI capabilities leveraged OpenAI Embeddings from previous tickets and other data to find relevant content. This content was then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How did RollingRidge integrate Deskhero with their existing systems?
RollingRidge utilized Deskhero's REST API to integrate the platform with their existing systems. This allowed them to manage customer support tickets without disrupting their current workflows.
How did Deskhero enhance the ticket management for RollingRidge?
Deskhero's kanban board, enhanced by its AI capabilities, made it easier for RollingRidge's support team to manage and track the progress of tickets, leading to faster resolution of customer queries.
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