SteelCo was struggling with managing a large volume of customer inquiries and complaints. The company decided to implement Deskhero to manage their customer support tickets more efficiently. They utilized the platform's advanced AI capabilities to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data.
The AI capabilities of Deskhero helped SteelCo in finding relevant content from the vast amount of data available. This content was then sent through OpenAI's ChatGPT to generate suggested replies. This significantly reduced the time taken to respond to customer queries and improved the overall efficiency of the customer support team.
Deskhero's comprehensive search bar also proved to be a game-changer for SteelCo. The search results were enhanced by the AI capabilities, making it easier for the support team to find relevant information quickly. This led to a further reduction in response times.
Furthermore, SteelCo utilized Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allowed them to manage customer support tickets without disrupting their current workflows.
Overall, Deskhero's advanced AI capabilities helped SteelCo to streamline their customer support processes and improve their response times. The company was able to provide better support to their customers, leading to increased customer satisfaction.
How did Deskhero's AI capabilities improve SteelCo's response times?
Deskhero's AI capabilities leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and other data to find relevant content. This content was then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How did SteelCo integrate Deskhero with their existing systems?
SteelCo utilized Deskhero's REST API to integrate the platform with their existing systems. This allowed them to manage customer support tickets without disrupting their current workflows.
How did Deskhero enhance the search results for SteelCo?
Deskhero's comprehensive search bar, enhanced by its AI capabilities, made it easier for SteelCo's support team to find relevant information quickly, leading to faster resolution of customer queries.
* This article provides an example of how a fictive company in the Cold Rolling of Galvanized Steel Strips industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.