GalvaStrip had a vast amount of data in various formats - Word, PowerPoint, PDF files, and website data. Managing this data and making it accessible for customer support was a challenge. They decided to implement Deskhero to leverage its advanced AI capabilities for managing their knowledge base.
Deskhero's AI capabilities leveraged OpenAI Embeddings from the various data sources available to GalvaStrip. This helped in finding relevant content which was then used to generate knowledge base articles. This not only made the data more accessible but also more useful for the customer support team.
The AI capabilities of Deskhero also enhanced the search results within the knowledge base. This made it easier for the support team to find relevant information quickly, leading to faster resolution of customer queries.
Furthermore, GalvaStrip used Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allowed them to manage their knowledge base without disrupting their current workflows.
Overall, Deskhero's advanced AI capabilities helped GalvaStrip to improve their knowledge base management. The company was able to provide better support to their customers, leading to increased customer satisfaction.
How did Deskhero's AI capabilities help GalvaStrip manage their knowledge base?
Deskhero's AI capabilities leveraged OpenAI Embeddings from various data sources to find relevant content. This content was then used to generate knowledge base articles, making the data more accessible and useful for the customer support team.
How did GalvaStrip integrate Deskhero with their existing systems?
GalvaStrip used Deskhero's REST API to integrate the platform with their existing systems. This allowed them to manage their knowledge base without disrupting their current workflows.
How did Deskhero enhance the search results within the knowledge base for GalvaStrip?
Deskhero's AI capabilities enhanced the search results within the knowledge base, making it easier for GalvaStrip's support team to find relevant information quickly, leading to faster resolution of customer queries.
* This article provides an example of how a fictive company in the Cold Rolling of Galvanized Steel Strips industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
