Architectural Innovations Inc. receives a high volume of customer queries regarding their architectural projects and designs. They use Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content for responding to customer queries.
The AI also uses this information to generate suggested replies, which significantly reduces the response time and improves customer satisfaction. The AI's ability to learn from past interactions allows it to provide more accurate and personalized responses over time.
Deskhero's comprehensive search bar, powered by AI, makes it easy for the support team to find relevant information quickly. This feature is particularly useful when dealing with complex architectural queries that require detailed and specific information.
The company also uses Deskhero's REST API to integrate the platform with their existing systems, further enhancing their efficiency. The integration allows them to automate certain tasks, such as ticket creation and management, which saves time and resources.
Overall, Architectural Innovations Inc. has significantly improved its customer support efficiency and quality by leveraging Deskhero's advanced AI capabilities.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to quickly find relevant information from various sources, including tickets, knowledge base articles, uploaded files, and scraped website data.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Commercial Architecture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.