Urban Designs Ltd. has a vast knowledge base consisting of architectural designs, project details, policies, manuals, and presentations. Managing this knowledge base can be challenging, but with Deskhero's AI capabilities, it becomes a breeze.
The AI uses OpenAI Embeddings to analyze the content of the knowledge base and generate articles from Word, PowerPoint, PDF files, and even scraped website data. This feature not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
Furthermore, the AI enhances the search results within the knowledge base. It uses the embeddings to find relevant content, which is then ranked according to relevance. This feature makes it easy for the support team to find the information they need to respond to customer queries quickly and accurately.
Urban Designs Ltd. also uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to automate the process of updating the knowledge base, further improving their efficiency.
By leveraging Deskhero's advanced AI capabilities, Urban Designs Ltd. has significantly improved their knowledge base management, resulting in faster and more accurate responses to customer queries.
How does Deskhero's AI improve knowledge base management?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the knowledge base and generate articles from various file types and scraped website data. It also enhances the search results within the knowledge base by finding and ranking relevant content.
Can Deskhero's AI update the knowledge base automatically?
Yes, with the help of Deskhero's REST API, you can automate the process of updating the knowledge base.
How does Deskhero's AI enhance the search results within the knowledge base?
The AI uses OpenAI Embeddings to find relevant content within the knowledge base, which is then ranked according to relevance. This feature makes it easy to find the needed information quickly and accurately.
* This article provides an example of how a fictive company in the Commercial Architecture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.