Skyline Creations Co. receives numerous customer queries daily, which are managed through tickets. With Deskhero's AI capabilities, they have been able to streamline their ticket management process significantly.
The AI uses OpenAI Embeddings from previous tickets to find relevant content and generate suggested replies. This feature not only reduces the response time but also ensures that the responses are accurate and personalized.
Furthermore, the AI enhances the search results within the tickets. It uses the embeddings to find relevant content, which is then ranked according to relevance. This feature makes it easy for the support team to find the information they need to resolve tickets quickly and efficiently.
Skyline Creations Co. also uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to automate certain tasks, such as ticket creation and management, further improving their efficiency.
By leveraging Deskhero's advanced AI capabilities, Skyline Creations Co. has significantly improved their ticket management process, resulting in faster resolution times and higher customer satisfaction.
How does Deskhero's AI streamline the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets to find relevant content and generate suggested replies. It also enhances the search results within the tickets by finding and ranking relevant content.
Can Deskhero's AI automate ticket creation and management?
Yes, with the help of Deskhero's REST API, you can automate certain tasks, such as ticket creation and management.
How does Deskhero's AI improve the resolution time of tickets?
The AI generates suggested replies based on relevant content from previous tickets, which reduces the response time. It also enhances the search results within the tickets, making it easy for the support team to find the information they need to resolve tickets quickly.
* This article provides an example of how a fictive company in the Commercial Architecture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.