Innovatech Solutions interacts with a diverse clientele, each with unique queries and issues. The company needed a robust system to manage these interactions efficiently and provide timely and accurate responses.
Deskhero provided the perfect solution. Its user groups and custom email domains features allowed Innovatech to segment their customers and personalize their interactions. The ticket management feature ensured that no query was left unanswered.
Deskhero's advanced AI capabilities took Innovatech's customer interaction to the next level. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies to customer queries. This not only improved the response time but also the accuracy of the responses.
The AI also enhanced the search functionality, enabling the support team to quickly find relevant information to address customer queries. This led to faster resolution of issues and improved customer satisfaction.
Overall, Deskhero's AI capabilities have greatly improved Innovatech's customer interaction and support services, leading to happier customers and a more efficient support team.
How does Deskhero's AI improve customer interaction?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies to customer queries. This improves the response time and accuracy of the responses.
Can Deskhero's AI capabilities be used to personalize customer interactions?
Yes, Deskhero's AI can suggest relevant content based on a customer's past interactions, allowing for a more personalized customer experience.
How does Deskhero's AI enhance the search functionality?
The AI uses OpenAI Embeddings to improve the search results by finding relevant content from various resources including past tickets, knowledge base articles, uploaded files, and scraped website data.
* This article provides an example of how a fictive company in the Computer programming, consultancy and related activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.