CodeCrafters Inc. receives hundreds of customer queries daily, ranging from technical issues to general inquiries about their software products. Managing these tickets manually was a time-consuming process, often leading to delayed responses and customer dissatisfaction.
With Deskhero, CodeCrafters was able to streamline their ticket management process. The platform's structured data lists and custom fields allowed them to categorize and prioritize tickets effectively. The kanban board provided a visual overview of the tickets' progress, improving team coordination.
Deskhero's advanced AI capabilities significantly enhanced CodeCrafters' response efficiency. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero was able to suggest relevant replies to incoming tickets. This drastically reduced the time spent on formulating responses and improved the overall quality of customer support.
The AI also enhanced the search functionality, making it easier for the support team to find relevant information from the knowledge base, past tickets, and other resources. This led to more accurate responses and a quicker resolution of customer issues.
Overall, Deskhero's AI capabilities have not only improved CodeCrafters' customer support efficiency but also enhanced their customers' experience.
How does Deskhero's AI suggest relevant replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to incoming tickets.
How does Deskhero's AI enhance the search functionality?
The AI uses OpenAI Embeddings to improve the search results by finding relevant content from various resources including past tickets, knowledge base articles, uploaded files, and scraped website data.
Can Deskhero's AI capabilities be customized according to our needs?
Yes, Deskhero's AI capabilities can be customized to suit your specific needs. You can adjust the settings to control how the AI interacts with your data and generates suggestions.
* This article provides an example of how a fictive company in the Computer programming, consultancy and related activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
