TechGurus Ltd. has a vast knowledge base containing articles, manuals, policies, and presentations. However, managing this information and making it easily accessible to their customers and employees was a challenge.
With Deskhero, TechGurus was able to structure their knowledge base effectively. The platform's custom fields and comprehensive search bar made it easy for users to find relevant information. Additionally, Deskhero's ability to generate knowledge base articles from Word, PowerPoint, and PDF files simplified the process of adding new content.
Deskhero's advanced AI capabilities played a crucial role in enhancing the usability of TechGurus' knowledge base. The AI used OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to improve the search results, making it easier for users to find the information they need.
The AI also suggested relevant content to users based on their search queries and past interactions. This personalized approach improved user experience and increased the usage of the knowledge base.
Overall, Deskhero's AI capabilities have significantly improved the management and usability of TechGurus' knowledge base, making it a valuable resource for both their customers and employees.
How does Deskhero's AI improve the usability of the knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to improve the search results. It also suggests relevant content to users based on their search queries and past interactions.
Can Deskhero generate knowledge base articles from any type of file?
Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easy to add new content to your knowledge base.
Can we customize the structure of our knowledge base in Deskhero?
Yes, you can customize the structure of your knowledge base in Deskhero using the platform's custom fields. This allows you to organize your content in a way that best suits your needs.
* This article provides an example of how a fictive company in the Computer programming, consultancy and related activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.