TechFix Solutions receives numerous customer queries daily regarding various computer issues. They use Deskhero's ticket management system to organize these queries effectively. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest potential solutions, reducing the time spent on each ticket.
With Deskhero's custom fields and structured data lists, TechFix can categorize and prioritize tickets based on urgency and complexity. This ensures that critical issues are addressed promptly, improving customer satisfaction.
The AI-powered comprehensive search bar in Deskhero has been instrumental in helping TechFix's support team find relevant information quickly. By leveraging OpenAI embeddings from uploaded files like policies, manuals, and presentations, the search results are enhanced, making it easier for the support team to resolve issues.
Deskhero's AI also generates suggested replies for the support team, based on the analysis of previous tickets and knowledge base articles. This not only speeds up the response time but also ensures consistency in the quality of support provided.
Furthermore, TechFix uses Deskhero's REST API to integrate the platform with their existing systems, creating a unified and efficient workflow.
How does Deskhero's AI improve the efficiency of TechFix's support team?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest potential solutions and generate suggested replies. This reduces the time spent on each ticket and improves the response time.
How does TechFix use Deskhero's custom fields and structured data lists?
TechFix uses these features to categorize and prioritize tickets based on urgency and complexity, ensuring that critical issues are addressed promptly.
How does Deskhero's comprehensive search bar help TechFix's support team?
The search bar, powered by AI, leverages OpenAI embeddings from uploaded files to enhance search results, making it easier for the support team to find relevant information quickly.
* This article provides an example of how a fictive company in the Computer Repair Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
