GolfLink Conferences receives hundreds of inquiries daily, ranging from booking requests to specific questions about their services. They use Deskhero's advanced AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content, which is then sent through OpenAIs ChatGPT to generate suggested replies.
The AI-powered solution has significantly improved the company's response time. Instead of manually searching for information to answer customer queries, the AI quickly finds the most relevant content and suggests replies. This has not only increased the efficiency of the customer support team but also improved customer satisfaction.
Deskhero's comprehensive search bar and REST API have also been instrumental in improving the company's operations. The search bar allows the team to quickly find specific tickets or information, while the REST API enables seamless integration with other systems used by GolfLink Conferences.
With Deskhero's custom fields and user groups, GolfLink Conferences has been able to categorize their customers and inquiries more effectively. This has resulted in more personalized and accurate responses to customer queries.
Overall, Deskhero's advanced AI capabilities have transformed GolfLink Conferences' customer support, making it more efficient and customer-friendly.
How has Deskhero improved GolfLink Conferences' response time?
Deskhero's AI capabilities quickly find the most relevant content to answer customer queries and suggest replies, significantly reducing the response time.
What role does the REST API play in GolfLink Conferences' operations?
The REST API allows GolfLink Conferences to integrate Deskhero seamlessly with other systems they use, improving overall operational efficiency.
How does Deskhero help in personalizing responses to customer queries?
With Deskhero's custom fields and user groups, GolfLink Conferences can categorize their customers and inquiries more effectively, resulting in more personalized and accurate responses.
* This article provides an example of how a fictive company in the Conference services for golf courses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
