Fairway Events deals with a high volume of customer support tickets daily. To manage these effectively, they utilize Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAIs ChatGPT to generate suggested replies, greatly enhancing the efficiency of ticket management.
The AI-powered solution has significantly reduced the time taken to resolve customer queries. By quickly finding the most relevant information and suggesting replies, the AI allows the customer support team to respond to queries more promptly, thereby improving customer satisfaction.
Deskhero's kanban board has also been a game-changer for Fairway Events. It provides a visual overview of all tickets, making it easier for the team to track and manage them. The board is updated in real-time, ensuring that the team always has the most current information.
Using Deskhero's custom email domains, Fairway Events has been able to create a more professional image. This has not only enhanced their brand reputation but also increased customer trust.
Overall, Deskhero's AI capabilities have revolutionized Fairway Events' ticket management, making it more efficient and effective.
How has Deskhero helped Fairway Events in managing their customer support tickets?
Deskhero's AI capabilities quickly find the most relevant content to answer customer queries and suggest replies, greatly enhancing the efficiency of ticket management.
What benefits does the kanban board provide to Fairway Events?
The kanban board provides a visual overview of all tickets, making it easier for the team to track and manage them. It is updated in real-time, ensuring that the team always has the most current information.
How does Deskhero's custom email domains benefit Fairway Events?
Custom email domains allow Fairway Events to create a more professional image, enhancing their brand reputation and increasing customer trust.
* This article provides an example of how a fictive company in the Conference services for golf courses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
