TeeTime Gatherings frequently receives inquiries about their services. To address these, they use Deskhero's AI capabilities to enhance their knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAIs ChatGPT to generate new knowledge base articles.
The AI-generated content has significantly improved the quality and comprehensiveness of TeeTime Gatherings' knowledge base. Customers can now find detailed answers to their queries in the knowledge base, reducing the need for direct customer support interaction.
Deskhero's website scraping feature has also been beneficial for TeeTime Gatherings. It allows the company to automatically update their knowledge base with the latest information from their website.
Using Deskhero's structured data lists, TeeTime Gatherings has been able to organize their knowledge base more effectively. This has made it easier for customers to find the information they need.
Overall, Deskhero's AI capabilities have greatly enhanced TeeTime Gatherings' knowledge base, making it a more effective tool for customer support.
How has Deskhero's AI capabilities improved TeeTime Gatherings' knowledge base?
The AI uses OpenAI Embeddings from various sources to find relevant content, which is then processed through OpenAIs ChatGPT to generate new knowledge base articles. This has significantly improved the quality and comprehensiveness of TeeTime Gatherings' knowledge base.
What role does website scraping play in TeeTime Gatherings' operations?
Website scraping allows TeeTime Gatherings to automatically update their knowledge base with the latest information from their website, ensuring that customers always have access to the most current information.
How does Deskhero's structured data lists benefit TeeTime Gatherings?
Structured data lists allow TeeTime Gatherings to organize their knowledge base more effectively, making it easier for customers to find the information they need.
* This article provides an example of how a fictive company in the Conference services for golf courses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
