DeckMaster Builders uses Deskhero's AI capabilities to manage customer inquiries and complaints. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to customer queries and increases customer satisfaction.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information quickly. This is particularly useful when dealing with complex or technical queries that require detailed knowledge about the construction and maintenance processes.
The custom fields feature allows DeckMaster Builders to categorize tickets based on the type of construction or maintenance issue. This helps in assigning the tickets to the right team member and ensures faster resolution of the issues.
Deskhero's knowledge base feature is used to create a comprehensive database of common issues and solutions. The AI capabilities are used to generate articles from word, powerpoint, pdf files, which are then made available to both the support team and customers. This not only reduces the workload of the support team but also empowers customers to resolve minor issues on their own.
Finally, the REST API allows DeckMaster Builders to integrate Deskhero with their existing systems, ensuring a seamless flow of information and improving overall operational efficiency.
How does Deskhero's AI enhance the customer support process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies and enhance search results. This makes the support process faster and more efficient.
What is the benefit of the custom fields feature?
The custom fields feature allows tickets to be categorized based on the type of issue. This helps in assigning the tickets to the right team member and ensures faster resolution of the issues.
How does the knowledge base feature work?
The knowledge base feature allows you to create a comprehensive database of common issues and solutions. The AI capabilities can generate articles from word, powerpoint, pdf files, which can be accessed by both the support team and customers.
* This article provides an example of how a fictive company in the Construction and Maintenance of Decks, Porches, Gazebos, etc. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
