GazeboGenius Construction uses Deskhero's AI capabilities to manage customer support tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to suggest replies. This significantly reduces the response time and improves the quality of customer support.
The AI-enhanced comprehensive search bar allows the support team to quickly find relevant information. This is particularly beneficial when dealing with technical queries that require detailed knowledge about gazebo construction and maintenance.
The user groups feature allows GazeboGenius Construction to organize their support team based on expertise and responsibilities. This ensures that tickets are assigned to the right person, leading to faster resolution of issues.
Using the knowledge base feature, GazeboGenius Construction has created an extensive database of common issues and their solutions. The AI capabilities generate articles from various file formats, making it a valuable resource for both the support team and customers.
Lastly, the REST API enables GazeboGenius Construction to integrate Deskhero with their existing systems, ensuring a seamless flow of information and improving overall operational efficiency.
How does Deskhero's AI enhance the customer support process?
Deskhero's AI uses OpenAI Embeddings from various sources to suggest replies to customer queries. This significantly reduces the response time and improves the quality of customer support.
What is the benefit of the user groups feature?
The user groups feature allows you to organize your support team based on expertise and responsibilities. This ensures that tickets are assigned to the right person, leading to faster resolution of issues.
How does the knowledge base feature work?
The knowledge base feature allows you to create an extensive database of common issues and their solutions. The AI capabilities can generate articles from various file formats, making it a valuable resource for both the support team and customers.
* This article provides an example of how a fictive company in the Construction and Maintenance of Decks, Porches, Gazebos, etc. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
