PorchPro Services uses Deskhero's AI capabilities to handle customer support tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to suggest replies. This not only speeds up the response time but also ensures consistent quality in responses.
The AI-enhanced comprehensive search bar allows the support team to quickly find relevant information. This is especially useful when dealing with technical queries that require in-depth knowledge about porch construction and maintenance.
With the custom email domains feature, PorchPro Services can maintain a professional image while communicating with customers. This also helps in organizing and tracking customer communications more efficiently.
Using the knowledge base feature, PorchPro Services has created an extensive database of common issues and their solutions. The AI capabilities generate articles from various file formats, making it a valuable resource for both the support team and customers.
Lastly, the REST API enables PorchPro Services to integrate Deskhero with their existing systems, ensuring seamless information flow and enhancing overall operational efficiency.
How does Deskhero's AI improve the helpdesk process?
Deskhero's AI uses OpenAI Embeddings from various sources to suggest replies to customer queries. This speeds up the response time and ensures consistent quality in responses.
What is the advantage of the custom email domains feature?
The custom email domains feature allows you to maintain a professional image while communicating with customers. It also helps in organizing and tracking customer communications more efficiently.
How does the knowledge base feature benefit the support team and customers?
The knowledge base feature allows you to create an extensive database of common issues and their solutions. The AI capabilities can generate articles from various file formats, making it a valuable resource for both the support team and customers.
* This article provides an example of how a fictive company in the Construction and Maintenance of Decks, Porches, Gazebos, etc. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
