Dockyard Dynamics communicates with its customers primarily via email. However, managing customer emails was a challenging task due to the high volume of emails received daily. The company also struggled to provide quick and accurate responses to customer inquiries.
With Deskhero, Dockyard Dynamics can now manage customer emails efficiently using the platform's custom email domains. The company can create custom email domains for different departments or purposes, making it easier to organize and manage emails.
Deskhero's advanced AI capabilities also enhance the efficiency of email management. The platform leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer emails.
The AI capabilities of Deskhero also enhance the accuracy of email responses. By analyzing the content of customer emails and finding relevant information, the platform can generate accurate and helpful responses. This not only improves customer satisfaction but also reduces the workload of the customer support team.
By implementing Deskhero, Dockyard Dynamics has significantly improved its customer communication. The company has seen a reduction in the time taken to manage and respond to customer emails, an increase in the accuracy of email responses, and an overall enhancement in customer satisfaction.
How does Deskhero enhance the efficiency of email management?
Deskhero's custom email domains make it easier to organize and manage emails. The platform's AI capabilities also reduce the time taken to respond to customer emails by generating suggested replies based on relevant content found in previous tickets, knowledge base articles, and uploaded files.
Does Deskhero improve the accuracy of email responses?
Yes, Deskhero's AI capabilities enhance the accuracy of email responses. The platform analyzes the content of customer emails and finds relevant information to generate accurate and helpful responses.
Has the implementation of Deskhero improved customer satisfaction?
Yes, by reducing the time taken to respond to customer emails and increasing the accuracy of email responses, Deskhero has helped improve customer satisfaction significantly.
* This article provides an example of how a fictive company in the Container loading/unloading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
