HarborMaster Inc. receives numerous customer inquiries daily, ranging from service requests to complaints. Before implementing Deskhero, the company's customer support team struggled to manage and respond to these inquiries promptly. This led to delays in response times and negatively impacted customer satisfaction.
With Deskhero, HarborMaster Inc. can now efficiently manage customer tickets using the platform's ticket management and kanban board features. The AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets and knowledge base articles to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer inquiries.
Deskhero's AI-powered search bar also enhances the efficiency of HarborMaster's customer support team. The search bar uses AI to deliver more accurate search results, enabling the team to find relevant information quickly and easily. This feature is particularly useful when handling complex inquiries that require detailed information.
The REST API feature of Deskhero allows HarborMaster Inc. to integrate the platform with its existing systems. This seamless integration further streamlines the company's customer support operations, as the team can access all necessary information from a single platform.
By leveraging the advanced AI capabilities of Deskhero, HarborMaster Inc. has been able to improve its customer support operations significantly. The company has seen a reduction in response times, an increase in customer satisfaction, and an overall improvement in operational efficiency.
How does Deskhero's AI capabilities enhance the efficiency of customer support operations?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets and knowledge base articles to find relevant content. This content is then used to generate suggested replies, reducing the time taken to respond to customer inquiries. The AI-powered search bar also delivers more accurate search results, enabling quick and easy access to relevant information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API feature allows for seamless integration with existing systems. This means that customer support teams can access all necessary information from a single platform, further streamlining operations.
Has the implementation of Deskhero improved customer satisfaction?
Yes, by reducing response times and providing accurate information, Deskhero has helped improve customer satisfaction significantly.
* This article provides an example of how a fictive company in the Container loading/unloading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.