PortLogix Solutions maintains a comprehensive knowledge base to assist its customer support team in handling customer inquiries. However, creating and updating knowledge base articles was a time-consuming process. The company also faced challenges in retrieving relevant information from the knowledge base due to the vast amount of data.
Deskhero's advanced AI capabilities have revolutionized PortLogix's knowledge base management. The platform can generate knowledge base articles from Word, PowerPoint, and PDF files, significantly reducing the time and effort required to create and update articles.
The AI capabilities of Deskhero also enhance the accuracy of search results. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the platform can find relevant content quickly and accurately. This content is then used to enhance search results, making it easier for the customer support team to find the information they need.
Deskhero's website scraping feature also benefits PortLogix Solutions. The platform can scrape data from the company's website and use this data to enhance the knowledge base and improve search results.
By implementing Deskhero, PortLogix Solutions has significantly improved its knowledge base management. The company has seen a reduction in the time taken to create and update knowledge base articles, an improvement in the accuracy of search results, and an overall enhancement in the efficiency of its customer support operations.
How does Deskhero improve knowledge base management?
Deskhero can generate knowledge base articles from various file types, reducing the time and effort required to create and update articles. The platform's AI capabilities also enhance the accuracy of search results, making it easier to find relevant information.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature can scrape data from a company's website and use this data to enhance the knowledge base and improve search results. This feature can be particularly beneficial for companies with a large amount of data on their websites.
Has the implementation of Deskhero improved the efficiency of customer support operations?
Yes, by improving knowledge base management and enhancing the accuracy of search results, Deskhero has significantly improved the efficiency of customer support operations.
* This article provides an example of how a fictive company in the Container loading/unloading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.