SteelGuard Roofing deals with a high volume of customer inquiries every day. To manage these efficiently, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each inquiry.
This content is then processed through OpenAI's ChatGPT to generate suggested replies. This feature has not only reduced the time taken to respond to each ticket but also improved the accuracy of the responses.
Deskhero's AI-enhanced search bar has also been a game-changer for SteelGuard Roofing. The search bar quickly sifts through the large data pool to find relevant information, enabling the support team to provide timely and accurate responses.
Furthermore, the company uses Deskhero's REST API to integrate the platform with their existing systems. This integration ensures that all customer interactions are captured and readily available for analysis, leading to continuous improvement in the support services.
Overall, Deskhero's advanced AI capabilities have revolutionized SteelGuard Roofing's customer support services, resulting in higher customer satisfaction and increased operational efficiency.
How does Deskhero's AI improve the speed and accuracy of support responses?
Deskhero's AI uses OpenAI Embeddings to find relevant content for each ticket. It then generates suggested replies using OpenAI's ChatGPT, which not only reduces the response time but also improves the accuracy of the responses.
How does the AI-enhanced search bar work?
The search bar uses AI to quickly find relevant information from the large pool of data, enabling the support team to provide timely and accurate responses.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Copper and Steel Roofs Installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
