CopperSteel Solutions receives a multitude of customer inquiries daily. To handle these effectively, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each ticket.
The AI then processes this content through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time taken by the support team to respond to each ticket, allowing them to manage more tickets within the same timeframe.
Deskhero's AI-enhanced search bar has also been instrumental in improving the efficiency of CopperSteel Solutions' support team. The search bar quickly finds relevant information from the vast data pool, enabling the team to provide accurate responses faster.
Moreover, the company uses Deskhero's REST API to integrate the platform with their existing systems. This integration ensures that all customer interactions are captured and available for analysis, leading to continuous improvement in the support services.
Overall, Deskhero's advanced AI capabilities have significantly improved CopperSteel Solutions' customer support operations, leading to higher customer satisfaction and increased productivity.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content for each ticket. It then generates suggested replies using OpenAI's ChatGPT, reducing the time spent by the support team on each ticket.
How does the AI-enhanced search bar work?
The search bar uses AI to quickly find relevant information from the vast pool of data, enabling the support team to provide accurate responses faster.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Copper and Steel Roofs Installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
