CopperTop Installations receives numerous customer inquiries daily, ranging from installation queries to maintenance advice. The company uses Deskhero's advanced AI capabilities to manage these inquiries effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This feature has drastically reduced the time spent by the support team on each ticket, allowing them to handle more tickets within the same timeframe.
Deskhero's comprehensive search bar, enhanced by AI, has also been instrumental in improving the support team's efficiency. The search bar quickly finds relevant information from the vast pool of data, enabling the team to provide accurate responses to customer queries faster.
The company also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer interactions are captured and available for analysis, further enhancing the support team's performance.
Overall, Deskhero's advanced AI capabilities have transformed CopperTop Installations' customer support operations, leading to higher customer satisfaction and increased productivity.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content for each ticket. It then generates suggested replies using OpenAI's ChatGPT, reducing the time spent by the support team on each ticket.
How does the comprehensive search bar work?
The search bar uses AI to quickly find relevant information from the vast pool of data, including previous tickets, knowledge base articles, uploaded files, and scraped website data.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Copper and Steel Roofs Installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
