Global Finance Corp receives a high volume of customer queries daily about their financial services. The customer support team was overwhelmed with the number of tickets and struggled to provide timely responses. They turned to Deskhero for a solution.
With Deskhero's advanced AI capabilities, the company has been able to automate ticket management. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies. This has significantly reduced the time taken to respond to tickets.
The AI also enhances search results, making it easier for the support team to find relevant information. This has improved the quality of their responses and increased customer satisfaction.
Furthermore, the AI's ability to generate knowledge base articles from various file types has made it easier for the company to maintain an up-to-date knowledge base. This has reduced the number of repetitive queries and allowed the support team to focus on more complex issues.
Overall, Deskhero's advanced AI capabilities have transformed Global Finance Corp's customer support, making it more efficient and effective.
How has Deskhero improved the response time to tickets?
Deskhero's AI generates suggested replies based on previous tickets, knowledge base articles, and other data. This has significantly reduced the time taken to respond to tickets.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content from various sources, which is then used to enhance search results.
How does the AI help maintain the knowledge base?
The AI can generate knowledge base articles from various file types, making it easier to keep the knowledge base up-to-date.
* This article provides an example of how a fictive company in the Corporate Finance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
