Capital Growth Partners' helpdesk was inundated with queries from clients about their investments. The volume of queries was so high that the helpdesk team struggled to keep up. They needed a solution that could handle the volume and complexity of their queries.
Deskhero's advanced AI capabilities provided the solution they needed. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has greatly reduced the time taken to respond to queries.
The AI also enhances search results, making it easier for the helpdesk team to find relevant information. This has improved the accuracy of their responses and increased client satisfaction.
Additionally, the AI's ability to generate knowledge base articles from various file types has made it easier for the firm to maintain an up-to-date knowledge base. This has reduced the number of repetitive queries and allowed the helpdesk team to focus on more complex issues.
Overall, Deskhero's advanced AI capabilities have revolutionized Capital Growth Partners' helpdesk services, making them more efficient and accurate.
How has Deskhero improved the response time to queries?
Deskhero's AI generates suggested replies based on previous tickets, knowledge base articles, and other data. This has greatly reduced the time taken to respond to queries.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content from various sources, which is then used to enhance search results.
How does the AI help maintain the knowledge base?
The AI can generate knowledge base articles from various file types, making it easier to keep the knowledge base up-to-date.
* This article provides an example of how a fictive company in the Corporate Finance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.