Fusion Advisory Services provides advice on a wide range of corporate finance issues. Their client support team was struggling to handle the volume and diversity of client queries. They needed a solution that could help them manage these queries more effectively.
Deskhero's advanced AI capabilities provided the solution they were looking for. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has significantly improved the speed and quality of their responses.
The AI also enhances search results, making it easier for the client support team to find relevant information. This has improved the accuracy of their responses and increased client satisfaction.
Moreover, the AI's ability to generate knowledge base articles from various file types has made it easier for the firm to maintain an up-to-date knowledge base. This has reduced the number of repetitive queries and allowed the client support team to focus on more complex issues.
Overall, Deskhero's advanced AI capabilities have significantly improved Fusion Advisory Services' client support, making it faster and more accurate.
How has Deskhero improved the response time to client queries?
Deskhero's AI generates suggested replies based on previous tickets, knowledge base articles, and other data. This has significantly improved the speed of responses to client queries.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content from various sources, which is then used to enhance search results.
How does the AI help maintain the knowledge base?
The AI can generate knowledge base articles from various file types, making it easier to keep the knowledge base up-to-date.
* This article provides an example of how a fictive company in the Corporate Finance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
