CorpGuard Inc. receives hundreds of queries daily from clients seeking advice on complex corporate governance issues. The company uses Deskhero's advanced AI capabilities to manage these queries effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This reduces the time it takes for CorpGuard's support staff to respond to queries, as they can use these suggestions as a starting point for their responses. It also ensures that the responses are accurate and consistent, as they are based on the company's existing knowledge base.
CorpGuard also uses Deskhero's AI to enhance the search results on its customer support platform. When a client searches for information, the AI uses the same process to find the most relevant content from the company's knowledge base and other resources. This makes it easier for clients to find the information they need without having to submit a support ticket.
Furthermore, CorpGuard uses Deskhero's REST API to integrate the platform with its existing systems. This allows the company to automate the process of updating its knowledge base and other resources, further enhancing the efficiency of its customer support services.
With Deskhero, CorpGuard has been able to significantly reduce the time it takes to respond to customer queries, improve the accuracy of its responses, and make it easier for clients to find the information they need. This has resulted in improved customer satisfaction and a reduction in the workload of the company's support staff.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a client searches for information, Deskhero's AI uses the same process as it does for generating suggested replies to find the most relevant content from the company's knowledge base and other resources.
How does CorpGuard use Deskhero's REST API?
CorpGuard uses Deskhero's REST API to integrate the platform with its existing systems. This allows the company to automate the process of updating its knowledge base and other resources.
* This article provides an example of how a fictive company in the Corporate Governance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
