GovernancePro Ltd. provides software solutions to companies to help them manage their corporate governance processes. The company receives numerous support tickets from customers every day, which it manages using Deskhero's ticket management feature.
The company uses Deskhero's advanced AI capabilities to enhance this process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each ticket. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
This not only speeds up the response time but also ensures that the responses are accurate and consistent. The AI's ability to learn from previous tickets and other resources means that it can provide solutions to common problems quickly and accurately.
GovernancePro also uses Deskhero's user groups feature to assign tickets to the most appropriate team or individual. This, combined with the AI-generated suggested replies, allows the company to manage its support tickets more efficiently and provide faster, more accurate responses to customer queries.
By using Deskhero, GovernancePro has been able to improve its customer support services significantly. The company has seen a reduction in the time it takes to respond to tickets, an increase in the accuracy of responses, and an improvement in customer satisfaction.
How does Deskhero's AI help manage support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each ticket. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does GovernancePro use Deskhero's user groups feature?
GovernancePro uses Deskhero's user groups feature to assign tickets to the most appropriate team or individual. This helps the company manage its support tickets more efficiently.
What benefits has GovernancePro seen from using Deskhero?
By using Deskhero, GovernancePro has been able to reduce the time it takes to respond to tickets, increase the accuracy of responses, and improve customer satisfaction.
* This article provides an example of how a fictive company in the Corporate Governance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
