BoardMaster Corp. has an extensive knowledge base that includes manuals, policies, presentations, and other resources. The company uses Deskhero to manage this knowledge base and make it easily accessible to its customers.
Deskhero's advanced AI capabilities play a crucial role in this process. The AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to find the most relevant content for each customer query. It then sends this content through OpenAI's ChatGPT to generate suggested replies, enhancing the efficiency of BoardMaster's customer support services.
BoardMaster also uses Deskhero's comprehensive search bar feature, which is powered by the same AI. This allows customers to find the information they need quickly and easily, without having to submit a support ticket.
Furthermore, BoardMaster uses Deskhero's REST API to integrate the platform with its existing systems. This enables the company to automate the process of updating its knowledge base, ensuring that it always contains the most up-to-date information.
By using Deskhero, BoardMaster has been able to manage its knowledge base more effectively, provide faster, more accurate responses to customer queries, and improve the overall customer experience.
How does Deskhero's AI help manage BoardMaster's knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to find the most relevant content for each customer query. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does BoardMaster use Deskhero's comprehensive search bar feature?
BoardMaster uses Deskhero's comprehensive search bar feature, which is powered by the same AI, to allow customers to find the information they need quickly and easily.
How does BoardMaster use Deskhero's REST API?
BoardMaster uses Deskhero's REST API to integrate the platform with its existing systems. This enables the company to automate the process of updating its knowledge base.
* This article provides an example of how a fictive company in the Corporate Governance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
