BoxCraft Inc. was facing challenges in managing the high volume of customer queries and complaints, which led to delayed responses and dissatisfied customers. The company decided to implement Deskhero to handle their customer support services more efficiently.
With Deskhero's ticket management feature, BoxCraft Inc. was able to organize and prioritize customer queries effectively. The advanced AI capabilities of Deskhero used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies.
The AI-powered solution not only improved the response time but also ensured that the responses were accurate and helpful. The comprehensive search bar further enabled the support team to quickly find solutions to customer queries by searching through the entire database of tickets, knowledge base articles, and other resources.
Deskhero's custom fields and user groups features allowed BoxCraft Inc. to categorize their customers and queries better, leading to more personalized and targeted responses. The custom email domains feature ensured that all customer communication was branded and professional.
Overall, the implementation of Deskhero at BoxCraft Inc. resulted in a significant improvement in their customer support services, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This significantly reduces the time taken to draft responses, thereby improving response times.
How does Deskhero ensure the accuracy of the generated responses?
The AI in Deskhero is trained on a vast amount of data, including previous tickets and knowledge base articles. This ensures that the generated responses are accurate and relevant to the query.
Can Deskhero handle high volumes of customer queries?
Yes, Deskhero is designed to handle high volumes of customer queries effectively. It organizes and prioritizes queries using its ticket management feature, ensuring that all queries are addressed in a timely manner.
* This article provides an example of how a fictive company in the Corrugated and Solid Fiber Box Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
