BoxMakers Corp. had a vast knowledge base, but it was poorly organized and difficult to navigate. They needed a solution that could make their knowledge base more accessible and useful to both their support team and customers. They chose Deskhero for this task.
Deskhero's AI capabilities were instrumental in improving BoxMakers' knowledge base management. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to enhance search results, making it easier for the support team and customers to find the information they needed.
The platform's ability to generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data allowed BoxMakers to enrich their knowledge base with a variety of resources. The structured data lists feature helped in organizing the knowledge base effectively.
Deskhero's user groups feature enabled BoxMakers to provide targeted access to the knowledge base, ensuring that users only saw relevant information. The comprehensive search bar made it easy for users to find the information they needed.
By implementing Deskhero, BoxMakers Corp. significantly improved the management and accessibility of their knowledge base, leading to increased usage of the customer self-service portal and reduced load on their support team.
How does Deskhero's AI improve knowledge base management?
Deskhero's AI uses OpenAI Embeddings from various resources to enhance search results, making it easier to find relevant information in the knowledge base. It also generates suggested articles based on previous tickets and other resources, helping to enrich the knowledge base.
Can Deskhero generate knowledge base articles from different types of files?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data, allowing you to enrich your knowledge base with a variety of resources.
How does Deskhero improve the accessibility of the knowledge base?
Deskhero improves the accessibility of the knowledge base through its comprehensive search bar, structured data lists, and user groups features. These features make it easier to find and access relevant information in the knowledge base.
* This article provides an example of how a fictive company in the Corrugated and Solid Fiber Box Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
