PackPro Ltd. was struggling with an inefficient helpdesk system that required significant manual effort and led to inconsistent customer experiences. They turned to Deskhero to modernize their helpdesk services.
Deskhero's advanced AI capabilities played a pivotal role in transforming PackPro's helpdesk operations. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, reducing the manual effort required to respond to customer queries.
The Kanban board feature of Deskhero provided a visual overview of all the ongoing, pending, and completed tasks, enabling the helpdesk team to manage their workload more efficiently. The custom fields feature allowed them to categorize and track queries better.
Deskhero's REST API enabled PackPro to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency. The custom email domains feature added a professional touch to their customer communication.
By implementing Deskhero, PackPro Ltd. was able to significantly improve the efficiency of their helpdesk services, reduce manual effort, and provide a consistent and superior customer experience.
How does Deskhero's AI reduce manual effort in helpdesk services?
Deskhero's AI uses OpenAI Embeddings from various resources to generate suggested replies to customer queries, reducing the manual effort required to draft responses. It also enhances search results, making it easier to find solutions to customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring smooth data flow and improved operational efficiency.
How does Deskhero improve customer experience?
Deskhero improves customer experience by providing quick, accurate, and personalized responses to queries. Its ticket management and custom fields features allow for better organization and tracking of queries, ensuring that all customer issues are addressed promptly and effectively.
* This article provides an example of how a fictive company in the Corrugated and Solid Fiber Box Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
