WoolWonders has an extensive knowledge base, consisting of product information, policies, manuals, and more. Managing this knowledge base manually was a daunting task. With Deskhero, WoolWonders was able to automate this process, saving time and resources.
Deskhero's AI capabilities, powered by OpenAI Embeddings, analyze word, powerpoint, pdf files, and scraped website data to automatically generate knowledge base articles. This feature has significantly reduced the time taken to update the knowledge base, allowing WoolWonders to keep their customers informed about their latest products and policies.
The AI also enhances the search results within the knowledge base, making it easier for customers and support staff to find relevant information quickly. This has improved the efficiency of the support team and enhanced the customer experience.
Deskhero's custom email domains and user groups features have also proved beneficial for WoolWonders. The company can now manage communication more effectively and ensure that the right information reaches the right people at the right time.
Overall, Deskhero's advanced AI capabilities have revolutionized WoolWonders' knowledge base management, making it more efficient and customer-friendly.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings to analyze word, powerpoint, pdf files, and scraped website data. It uses this analysis to automatically generate knowledge base articles.
How does Deskhero's AI enhance search results in the knowledge base?
The AI uses OpenAI Embeddings to analyze the content within the knowledge base. This analysis is used to enhance the search results, making it easier to find relevant information.
How does Deskhero help in managing communication?
Deskhero provides features like custom email domains and user groups that allow you to manage communication more effectively. You can ensure that the right information reaches the right people at the right time.
* This article provides an example of how a fictive company in the Cotton and Woolen Fibers Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.