CottonCraft receives a high volume of customer inquiries daily, ranging from product information requests to order status inquiries. Managing these inquiries manually was time-consuming and often led to delayed responses. With Deskhero, CottonCraft was able to automate this process, reducing response times and improving customer satisfaction.
Deskhero's AI capabilities, powered by OpenAI Embeddings, analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This feature has significantly reduced the time taken to respond to customer inquiries, as support staff no longer need to manually search for information.
The AI also enhances the search results within the platform, making it easier for the support staff to find relevant information quickly. This has further improved the efficiency of the support team, allowing them to handle more tickets within the same amount of time.
Deskhero's custom fields and structured data lists have also proved beneficial for CottonCraft. The company can now categorize tickets based on their type, priority, and other parameters, making it easier to manage and track them.
Overall, Deskhero's advanced AI capabilities have transformed CottonCraft's customer support process, making it more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. It uses this analysis to generate suggested replies to customer inquiries.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to analyze the content within the platform, including tickets, knowledge base articles, and uploaded files. This analysis is used to enhance the search results, making it easier to find relevant information.
How does Deskhero help in managing and tracking tickets?
Deskhero provides features like custom fields and structured data lists that allow you to categorize tickets based on various parameters. This makes it easier to manage and track tickets.
* This article provides an example of how a fictive company in the Cotton and Woolen Fibers Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.