CottonCove receives numerous customer support tickets daily, ranging from product queries to complaints. Managing these tickets manually was challenging and often led to delayed resolutions. With Deskhero, CottonCove was able to automate this process, improving ticket resolution times and enhancing customer satisfaction.
Deskhero's AI capabilities, powered by OpenAI Embeddings, analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This feature has significantly reduced the time taken to resolve customer tickets, as support staff no longer need to manually search for information.
The AI also enhances the search results within the platform, making it easier for the support staff to find relevant information quickly. This has further improved the efficiency of the support team, allowing them to handle more tickets within the same amount of time.
Deskhero's kanban board and user groups features have also proved beneficial for CottonCove. The company can now manage tickets more effectively and ensure that they are handled by the right team members.
Overall, Deskhero's advanced AI capabilities have transformed CottonCove's ticket management process, making it more efficient and customer-centric.
How does Deskhero's AI generate suggested replies for tickets?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. It uses this analysis to generate suggested replies to customer tickets.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to analyze the content within the platform, including tickets, knowledge base articles, and uploaded files. This analysis is used to enhance the search results, making it easier to find relevant information.
How does Deskhero help in managing tickets?
Deskhero provides features like kanban board and user groups that allow you to manage tickets more effectively. You can ensure that tickets are handled by the right team members.
* This article provides an example of how a fictive company in the Cotton and Woolen Fibers Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.