Artisan Ales has a diverse product line and a large customer base. They receive a high volume of inquiries daily, ranging from product questions to distribution inquiries. Managing these inquiries was becoming increasingly difficult for their customer support team.
Implementing Deskhero allowed Artisan Ales to streamline their customer support services. The platform's structured data lists, custom fields, and ticket management features helped them organize and prioritize inquiries more effectively.
The knowledge base feature was a major asset, allowing Artisan Ales to create a centralized repository of product information, policies, and manuals. The AI capabilities of Deskhero could then generate knowledge base articles from these uploaded files.
Deskhero's advanced AI capabilities, powered by OpenAI Embeddings, were particularly beneficial. The AI analyzed previous tickets, knowledge base articles, and uploaded files to suggest replies to new inquiries. This greatly reduced response times and improved the accuracy of responses.
Additionally, the AI-enhanced comprehensive search bar and website scraping feature ensured that the support team always had access to the most up-to-date and relevant information.
How does Deskhero's AI suggest replies to inquiries?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files. It uses this analysis to suggest replies to new inquiries, reducing response times and improving accuracy.
What is the benefit of the knowledge base feature?
The knowledge base feature allows you to centralize all your product information, policies, and manuals. This makes it easier for your support team to find relevant information quickly.
How does the website scraping feature work?
The website scraping feature automatically extracts the latest product information from your website and updates the knowledge base, ensuring your support team always has the most up-to-date information.
* This article provides an example of how a fictive company in the Craft Distilling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.