Barrel & Bond offers a unique range of spirits, each with its own distinct flavor profile. As a result, they receive a wide variety of inquiries from customers and retailers. Managing these inquiries was becoming a challenge for their small team.
By implementing Deskhero, Barrel & Bond was able to streamline their helpdesk services. The platform's structured data lists, custom fields, and ticket management features helped organize and prioritize inquiries.
The knowledge base feature proved invaluable, allowing Barrel & Bond to create a centralized repository of product information, policies, and manuals. The AI capabilities of Deskhero could then generate knowledge base articles from these uploaded files.
Deskhero's advanced AI capabilities, leveraging OpenAI Embeddings, were a game-changer. The AI analyzed previous tickets, knowledge base articles, and uploaded files to suggest replies to new inquiries. This not only reduced response times but also ensured more accurate and consistent responses.
Furthermore, the AI-enhanced comprehensive search bar and website scraping feature ensured that the support team always had access to the most up-to-date and relevant information.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files. It uses this analysis to suggest replies to new inquiries, significantly reducing response times.
What is the advantage of the knowledge base feature?
The knowledge base feature allows you to create a centralized repository of product information, policies, and manuals. This makes it easier for your support team to find relevant information quickly.
How does the website scraping feature update the knowledge base?
The website scraping feature automatically extracts the latest product information from your website and updates the knowledge base, ensuring your support team always has the most current information.
* This article provides an example of how a fictive company in the Craft Distilling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.