Crafty Spirits has a wide range of products and a diverse customer base. They receive numerous queries daily, from product inquiries to troubleshooting issues. The volume and variety of these inquiries were overwhelming their customer support team.
With Deskhero, Crafty Spirits was able to structure their data lists, manage tickets effectively, and customize fields and email domains. The kanban board provided a visual overview of all ongoing support tasks, improving team coordination and task management.
The knowledge base feature allowed Crafty Spirits to centralize all their product information, policies, and manuals. By uploading these files, the AI could generate knowledge base articles, making it easier for the support team to find relevant information.
Deskhero's advanced AI capabilities, powered by OpenAI Embeddings, were particularly beneficial. The AI analyzed previous tickets, knowledge base articles, and uploaded files to suggest replies to new inquiries. This significantly reduced response times and improved the accuracy of responses.
Moreover, the AI-enhanced comprehensive search bar made it easier for the support team to find relevant information quickly. The website scraping feature also helped keep the knowledge base up-to-date with the latest product information.
How does Deskhero's AI suggest replies to inquiries?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files. It uses this analysis to suggest replies to new inquiries, reducing response times and improving accuracy.
What is the benefit of the knowledge base feature?
The knowledge base feature allows you to centralize all your product information, policies, and manuals. This makes it easier for your support team to find relevant information quickly.
How does the website scraping feature work?
The website scraping feature automatically extracts the latest product information from your website and updates the knowledge base, ensuring your support team always has the most up-to-date information.
* This article provides an example of how a fictive company in the Craft Distilling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.