Cream Masters Inc. deals with a high volume of customer support tickets every day. They use Deskhero's advanced AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures that the replies are accurate and helpful. The AI is also capable of learning from each interaction, improving its performance over time.
Cream Masters Inc. also uses Deskhero's kanban board to visualize their ticket workflow. The AI enhances this feature by suggesting the best actions for each ticket based on past data, helping the support team prioritize their tasks.
Additionally, the company uses Deskhero's user groups feature to assign tickets to the right team members. The AI enhances this feature by suggesting the best assignee for each ticket based on their expertise and workload.
Overall, Deskhero's advanced AI capabilities have significantly improved Cream Masters Inc.'s ticket management, leading to faster response times and higher customer satisfaction.
How does Deskhero's AI enhance Cream Masters Inc.'s ticket management?
Deskhero's AI uses OpenAI Embeddings to find relevant content for each ticket. It generates suggested replies, speeds up response times, and improves accuracy. The AI also suggests the best actions and assignees for each ticket, helping the support team prioritize their tasks.
How does Cream Masters Inc. use Deskhero's kanban board and user groups features?
Cream Masters Inc. uses Deskhero's kanban board to visualize their ticket workflow. The user groups feature is used to assign tickets to the right team members. Both features are enhanced by the AI, which suggests the best actions and assignees based on past data.
What are the benefits of using Deskhero's AI capabilities for ticket management?
Deskhero's AI capabilities improve ticket management by speeding up response times, improving accuracy, and helping the support team prioritize their tasks. This leads to higher customer satisfaction.
* This article provides an example of how a fictive company in the Cream Processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
