Smooth Cream Co. has a vast knowledge base, including product manuals, policies, and technical guides. They use Deskhero to manage this knowledge base effectively. The platform's AI capabilities leverage OpenAI Embeddings from these documents to find relevant content and enhance the knowledge base.
The AI also generates knowledge base articles from Word, PowerPoint, and PDF files, making it easy to add new information to the knowledge base. This not only saves time but also ensures that the knowledge base is always up-to-date.
Smooth Cream Co. also uses Deskhero's website scraping feature to add relevant information from their website to the knowledge base. The AI uses this scraped data to enhance search results and generate suggested replies.
With Deskhero's comprehensive search bar, customers can easily find the information they need in the knowledge base. The search bar uses the AI to provide enhanced search results, making self-service easier for customers.
Overall, Deskhero's AI capabilities have significantly improved Smooth Cream Co.'s knowledge base, making it a valuable resource for both the support team and customers.
How does Deskhero's AI enhance Smooth Cream Co.'s knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from documents and website data. It also generates knowledge base articles from Word, PowerPoint, and PDF files. This enhances the knowledge base and makes it easier for customers to find the information they need.
How does Deskhero's website scraping feature benefit Smooth Cream Co.?
Deskhero's website scraping feature adds relevant information from Smooth Cream Co.'s website to the knowledge base. The AI uses this data to enhance search results and generate suggested replies, improving customer self-service.
What are the benefits of using Deskhero's AI capabilities for a knowledge base?
Deskhero's AI capabilities enhance the knowledge base by finding relevant content, generating articles, and improving search results. This makes the knowledge base a valuable resource for both the support team and customers.
* This article provides an example of how a fictive company in the Cream Processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.