Creamy Delights receives numerous customer queries daily, ranging from product inquiries to technical support. They use Deskhero's advanced AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
The AI then sends this relevant content through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and helpful. The AI is also capable of learning from each interaction, improving its performance over time.
Deskhero's comprehensive search bar further enhances Creamy Delights' customer support. The search bar uses the same advanced AI to provide enhanced search results, making it easier for the support team to find the information they need quickly.
Additionally, Creamy Delights uses Deskhero's custom fields and structured data lists to organize their customer data. This makes it easier for them to track customer interactions and ensure that all customer issues are addressed promptly and effectively.
Overall, Deskhero's advanced AI capabilities have significantly improved Creamy Delights' customer support, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI enhance Creamy Delights' customer support?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. It then generates suggested replies, speeding up response times and ensuring accuracy. The AI also enhances the search bar results, making it easier for the support team to find the information they need.
How does Creamy Delights organize their customer data using Deskhero?
Creamy Delights uses Deskhero's custom fields and structured data lists to organize their customer data. This allows them to track customer interactions effectively and ensure that all issues are addressed promptly.
What are the benefits of using Deskhero's AI capabilities?
Deskhero's AI capabilities improve response times, ensure accuracy in responses, and make it easier to find relevant information. This leads to improved customer support and higher customer satisfaction.
* This article provides an example of how a fictive company in the Cream Processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.