LawnCare Solutions, a top-notch provider of lawn mower maintenance and repair, was struggling with their customer support due to an inefficient knowledge base. They decided to use Deskhero for its advanced AI capabilities.
With Deskhero, LawnCare could structure their data lists, manage tickets effectively, and use custom fields to categorize issues. The AI capabilities of Deskhero were crucial in improving their knowledge base by analyzing previous tickets and suggesting relevant articles.
The AI also utilized OpenAI Embeddings from uploaded files like policies, manuals, and presentations, as well as scraped website data. This helped in enriching the knowledge base, making it more useful for the support team.
Furthermore, the AI-powered comprehensive search bar made it easier for the support team to find relevant information quickly. The REST API allowed LawnCare to integrate Deskhero with their existing systems smoothly.
By leveraging Deskhero's AI capabilities, LawnCare has been able to improve the efficiency of their customer support and helpdesk services.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI enhances the knowledge base by analyzing previous tickets and suggesting relevant articles. It also utilizes OpenAI Embeddings from uploaded files and scraped website data to enrich the knowledge base.
Can Deskhero integrate with our existing systems?
Yes, Deskhero's REST API allows seamless integration with your existing systems.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI improves the efficiency of customer support by providing relevant suggestions based on the analysis of previous tickets and knowledge base articles. It also enhances the search function, making it easier for the support team to find relevant information quickly.
* This article provides an example of how a fictive company in the Maintenance and Repair of Lawn Mowers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.